When learning professionals try to measure learning ROI, there seems to be a sticking point. There is one question that trips them up: What is the right metric to measure? Too many learning professionals believe (falsely) that you should measure strategic metrics. What are strategic metrics? These include retention rates, employee satisfaction, customer satisfaction, cost
Let’s get straight to the point. To measure learning ROI, you must connect learning to the right metric. The secret is picking the right metric to measure and then showing how the learning contributed to that metric change. It seems so logical, but learning professionals miss this connection all the time. ROI Calculation Is Not
The state of measurement in L&D lags woefully behind all other areas of the business. This lag has made learning measurement a hot topic at nearly every conference I’ve attended this year. L&D professionals realize that this area needs serious improvement. Given the sheer volume of data being collected by businesses today, it seems truly
Reaction sheets. Happy sheets. Result surveys. No matter what name they go by, survey responses don’t correlate to learning. In a meta analysis of the literature describing over 150 research studies, the correlation between survey results and learning was r = .09. In other words, a correlation so small that it doesn’t even count as
Is your training efficient or effective? You might be thinking, “That’s an odd question. Don’t I want my training to be both?” That’s a good question. But here’s the answer: Not necessarily. Think about those two things. There can be a huge difference between being efficient and being effective. A manager or employee may be
In Part 1 of this series, we talked about the mindsets that hinder training measurement and the false belief that measurement is not possible. In this part, we’ll make the case that training measurement must become a line item in your training budget. The Typical Training Budget Traditionally, training budgets center around content and the
For many businesses, now is budget time. For learning professionals, the budget process reveals much. This process says a lot about the value your company places on the training role. It says even more about if your business sees the training function as a business partner or an overhead expense. At budget time, there are
Do you think your learning organization can change from being an order taker to a true business partner? Does that sound like a dream? Do you think you can transform L&D in your organization? If you think it sounds farfetched, you’re not alone. This struggle has been going on for quite some time. Many learning
Next week, I’ll be leading a pre-conference workshop. The workshop is for the annual conference of the ANPD in Las Vegas. (The ANPD is the Association of Nursing Professional Development.) The topics of my workshop are my favorites—finding the ROI of education and ROI by Design®. How are training ROI and nursing professional development related?
Measure behavior, not opinion. Those words are the first image you see on the eParamus® website. And in a previous post, I discussed why behavior matters far more than attitude. I wanted to explain what I mean when I say measure behavior. Can Surveys Measure Training Impact? Think about how most people assess training impact.
Thank you for your interest in eParamus. We look forward to helping you meet your design and measurement goals.