Managing Business During a Pandemic Companies in the United States are still dealing with the changes that have come from the COVID-19 crisis that started in early March. They are trying to figure out how to manage business in the middle of a pandemic. The challenges have been many. Despite this, it is inspiring to
Generic vs. Specific Reactive vs. Strategic Unmeasured vs. Measured Order-Taker vs. Business Partner Where do you land on the scale of learning team efficacy and maturity?
I like to keep my eye on industry and business trends. There is a foundation of knowledge that all skilled L&D teams need, but trends do affect our profession. They often impact how we approach our own jobs and practices. Let’s examine some common business trends having an impact on the L&D profession.
It can be difficult to be the first in anything. The first person to push back on common practice often gets hit with a mountain of ridicule from those who have done the same thing forever. When you are the first, others tell you all the reasons why what you are doing is wrong. You
In the first post of this series, I explained how the “language of business” isn’t really about the terms we use as learning and development (L&D) leaders. Rather it’s a failure of education. In the second post, I explained how to use education to change the perception of L&D for the better. In this post,
In the first post of this series, I explained how the “language of business” isn’t really about the terms we use as learning and development (L&D) leaders. Rather it’s a failure of education, both for ourselves and others. We have not educated ourselves on how we impact our organizations and we have not educated our
In the last couple of years, many learning and development (L&D) leaders have made a proclamation: “Learning professionals need to know and speak the language of business.” They claim that, since we obviously don’t already know it, we need to learn the language of business. Then, we must use the language of business to show
As a learning professional, I’m amazed at how bad learning tools are. Most fail to answer the basic question that our stakeholders and business owners ask: what is the business value of our learning programs? Current software learning tools focus on either content design (e-Learning Authoring Tools) or content delivery (Learning Management Systems). One helps
As I concluded in part 2 of this series, business managers and learning pros are failing to speak the same language. The common language both groups need to speak is metrics. The reason accountability is often ignored is failure to measure outcomes. These measures are the only thing that can tell us if the goals
In part 1 of this series, we described the learning phases in an organization. Here’s how learning programs often come about. A manager notices a problem. Let’s say it’s a spike in complaints about customer service. The manager approaches the learning department and asks for customer service training. The manager then sends employees to training
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