eParamus Blog

Real-World Example: Link Learning to Business Metrics

I’ve mentioned in several posts how learning leaders must work to become strategic partners with business. That move only occurs when you think strategically and convey learning in business terms. That mindset shift occurs when learning pros begin to link learning to business metrics. That’s a switch that moves you away from being a tactical

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What’s Ahead For Learning In 2016

Chief Learning Officer magazine polls CLOs monthly, just to see what they’re thinking. As the calendar page flipped to 2016, their most recent poll showed insight into what’s ahead for learning in 2016. Most of the takeaways are optimistic. There are no major surprises in the results. In fact, I see trends continuing that took

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How Do You Choose the Right Metric to Measure Learning ROI?

When learning professionals try to measure learning ROI, there seems to be a sticking point. There is one question that trips them up: What is the right metric to measure? Too many learning professionals believe (falsely) that you should measure strategic metrics. What are strategic metrics? These include retention rates, employee satisfaction, customer satisfaction, cost

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The One Secret You Need to Measure Learning ROI

Let’s get straight to the point. To measure learning ROI, you must connect learning to the right metric. The secret is picking the right metric to measure and then showing how the learning contributed to that metric change. It seems so logical, but learning professionals miss this connection all the time. ROI Calculation Is Not

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QA Is A Basic Business Requirement…So Where’s The QA In L&D?

I often ask people if their learning and development (L&D) function uses a quality assurance (QA) program. They sometimes reply saying that their QA is making sure courses include all the required design components. That’s the wrong answer. Again, many L&D professionals confuse tasks with results. We discussed this before when we covered the difference

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Are You Efficient or Effective? In L&D, One Is Definitely Better Than the Other

Is your training efficient or effective? You might be thinking, “That’s an odd question. Don’t I want my training to be both?” That’s a good question. But here’s the answer: Not necessarily. Think about those two things. There can be a huge difference between being efficient and being effective. A manager or employee may be

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The Language of Business and Why You Need to Speak It Fluently

In the previous post, we described the difference between efficiency metrics and effectiveness metrics. Let’s talk more about that. Efficiency vs. Effectiveness Efficiency metrics only describe how many, how fast, and how much. You can list off the courses you delivered, the number of students that attended, and the cost of delivering the classes. None

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