Category: Learning Impact

Surveys Don’t Get Degrees

Surveys Don’t Get Degrees

The Survey Proposal A few weeks ago, I was sitting in class going over details of our upcoming exam. One of my fellow classmates asked our professor how the exam would be graded. My professor responded, “How about I just give you all a survey asking how well you think you’re performing in the class […]

Design Analytics: Translating Learning Objectives into Business Outcomes

Design Analytics: Translating Learning Objectives into Business Outcomes

One of the biggest challenges for L&D is showing how we contribute to business success. Often business leaders have difficulty understanding our contribution. This is because they do not understand, or relate to, the terms used by learning professionals. In other words, business leaders do not know how to interpret learning results as business results. […]

Connecting Learning to Metrics

Connecting Learning to Metrics

Over the past several years I have noticed an increase in references to business metrics from learning professionals. At first, it was encouraging to hear my peers using metrics to describe the outcomes from their work. It showed an understanding of training as a business function. But, on closer inspection, I had a realization. Many […]

Why & how does accountability matter in business learning Part 3.

As I concluded in part 2 of this series, business managers and learning pros are failing to speak the same language. The common language both groups need to speak is metrics. The reason accountability is often ignored is failure to measure outcomes. These measures are the only thing that can tell us if the goals […]

Why and how does accountability matter in business learning? Part 2

In part 1 of this series, we described the learning phases in an organization. Here’s how learning programs often come about. A manager notices a problem. Let’s say it’s a spike in complaints about customer service. The manager approaches the learning department and asks for customer service training. The manager then sends employees to training […]

Why and how does accountability matter in business learning? Part 1.

Have you thought about how learning progresses through an organization? It occurs in four distinct phases:Examining, learning, applying, and impacting. First, the organization is examined to determine the need for learning. Second, the student learns the material. Third, the learner applies the material on the job. Finally, the learner’s new skills have (or should have) […]

Real-World Example: Link Learning to Business Metrics

I’ve mentioned in several posts how learning leaders must work to become strategic partners with business. That move only occurs when you think strategically and convey learning in business terms. That mindset shift occurs when learning pros begin to link learning to business metrics. That’s a switch that moves you away from being a tactical […]

Why Smile Sheets Are Practically Pointless in Telling You Anything About Learning

Reaction sheets. Happy sheets. Result surveys. No matter what name they go by, survey responses don’t correlate to learning. In a meta analysis of the literature describing over 150 research studies, the correlation between survey results and learning was r = .09. In other words, a correlation so small that it doesn’t even count as […]

Are You Efficient or Effective? In L&D, One Is Definitely Better Than the Other

Is your training efficient or effective? You might be thinking, “That’s an odd question. Don’t I want my training to be both?” That’s a good question. But here’s the answer: Not necessarily. Think about those two things. There can be a huge difference between being efficient and being effective. A manager or employee may be […]

The Language of Business and Why You Need to Speak It Fluently

In the previous post, we described the difference between efficiency metrics and effectiveness metrics. Let’s talk more about that. Efficiency vs. Effectiveness Efficiency metrics only describe how many, how fast, and how much. You can list off the courses you delivered, the number of students that attended, and the cost of delivering the classes. None […]